We sincerely apologise for any reasons which brings you to this page. Below is our refund policy.

  • operates based on high trust between us and our customers.
  • If you have received a wrong or faulty order, please contact us at [email protected]
  • will ensure that correct items are mailed out.
  • products will be carefully inspected to ensure quality before mailing out.
  • SALE items are strictly non-exchangeable and non refundable.

We apologize in advance that we will not be able to provide any exchange or refund under any other circumstance including the following conditions:

  • Size does not fit
  • Change of mind
  • Damage of item due to own negligence
  • Incomplete / incorrect addresses given by Customer.
  • Please take note that the REFUND process may take up to 5 WORKING days.
  • Strictly NO cash refund.
  • We will reimburse normal postage for defected / wrong item(s) sent to customer.


Upon full payment, we will proceed with the order.

For available power lens, we will proceed with lens cutting and frame fitting. This will take 2 working days. There after, we will send to courier service which take another 2 working days to reach our customer within Malaysia.

For customised power lens, we may need up to additional 7 working days.

Expect additional 7 to 10 days for shipment outside Malaysia.

Should you have any questions, kindly contact us at [email protected].

One thought on “RETURNS POLICY

  1. Michelle Phang says:

    Hi, I’ve made an order (#12486)on 22 May. Could I check when the items will be delivered and share with me the tracking number (if available)? Thanks!

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