Your last optician ghosted you after the sale. We never will.
You paid premium prices. Then your glasses needed adjusting — and they charged RM30 for a 2-minute fix, or had closed down. The relationship shouldn’t end at the receipt.
Your glasses sit slightly crooked — and there’s nowhere to fix them.
- The Symptom
One arm tighter than the other. Nose pads flattened, leaving marks. You know it’s a 5-minute adjustment.
- The Consequence
But your shop is too far, charges for it, or has shut down. So you live with it, adjusting the glasses yourself with your hands.
- The Hidden Cost
When shops disappear after the sale, you stop maintaining your glasses. Fit drifts, screws loosen, coatings degrade — and eventually you buy a new pair. Not because they’re worn out, but because nobody was there to maintain them.
What if you bought from a place still there in year 3? Year 5? With 9 outlets so you’re never far from a free fix?
What “free lifetime after-sales” actually means.
Not a 6-month warranty. Not a promotional period. A structural commitment we budget, staff, and train for.
What’s covered
Adjustments, nose pad replacements, ultrasonic cleaning, emergency repairs.
How it works
Walk into any of 9 outlets. No appointment. No proof of purchase. No time limit.
Why we can
10+ years in business, 9 outlets. We optimise for the relationship, not the transaction.
No expiry. No catch.
Whether you bought your glasses last month or five years ago, the service is the same. Most shops optimise for the sale. We optimise for the next ten years.
What our customers say
“If you guys disappear tomorrow, I’ll find out where the founder opens next and follow.”
“I’m lazy to research other specs — I already have a good experience at Pott.”
“After experiencing the service, I’d say it’s worth it.”
Glasses needed adjusting after 6 months. ‘RM30.’ Another shop: ‘We only service glasses bought here.’
Walk into any Pott outlet. ‘My glasses feel loose.’ Five minutes later, perfectly adjusted. Free. Dozens of times over 3 years.
See it for yourself.
Real customers, real fittings — watch how the right pair changes everything.
What you get, for as long as you own them.
No surprises, no pressure.
Free adjustments
Fit drifts over time. Walk in and we re-fit to your face. 5 minutes, no appointment, no charge.
Free nose pad replacements
Nose pads flatten and lose grip. We replace them free, always.
Free cleaning & ultrasonic wash
Professional clean that removes buildup you can’t reach at home.
Free emergency repairs
Bent frame, loose screw, broken temple? Walk in. We fix what we can on the spot.
No expiry, no catch
Standard service for every pair, at any outlet, for as long as you own them.
One honest price. Frame and lenses, complete.
No hidden add-ons to see clearly. Every set below includes your frame and prescription lenses — fitted and styled to your face.
Prices vary with coating, lens function, and frame brand. What matters most is getting the pair that suits you — not a generic one off the shelf. Our stylist helps you choose what’s right, never what’s most expensive.
Someone is always there.
Free consultation, no commitment
Walk in for a free assessment. No booking, no pressure, no obligation.
Aftercare guarantee
If you ever feel unsupported after your purchase, tell us. We fix it. That’s the whole point.
We’re not going anywhere
10+ years, 9 outlets across KL, Selangor, JB & Penang. Here since 2015.
The kind of shop that’s still here when you need it
10+ years, 9 outlets, since 2015 — for less than your daily coffee.
After-Sales Warranty
You’re not just buying glasses. You’re backed long after you walk out the door.
We maintain them forever
Adjustments, nose pads, cleaning, repairs — for as long as you own them. Not a year. Forever.
Comfortable, or we redo it
If your new power doesn’t feel right, we recheck and remake your lenses — at our own cost, no questions.
1-to-1 replacement
Any manufacturing defect within a year? We replace the pair outright. Simple.
Our customers & community
Thousands of Malaysians see the world — and themselves — a little clearer with Pott.
Our certified opticians & optometrists
Trained professionals who read your face and your prescription — and tell you the honest truth.
Walk in to your nearest outlet
Free consultation and face shape analysis. Make an appointment today.